Replacements and Returns
If you want to exchange / return an item that you have purchased, you can do it easily and for free.
If you want to replace the purchased item with another item, you can do it easily and without cost.
In order to exchange, you must send the item back to us at your nearest post office via the collection sticker attached to the shipment.
The shipping charge will be on our account.
It is possible to make a free replacement once only.
Each additional replacement will cost 29 NIS.
In case of eyeglass repair, the glasses will be sent back by Israel Post.
To the extent that you are not interested in the item you received and wish to return, you can return it to us without cancellation fees using the charge sticker and choose between two options
Get credit on our website or get refund.
It is hereby clarified that in the event of receipt of reimbursement, the cost of the shipment shall be deducted from the total monetary credit
To return the item, you must send it to us within 14 days of receiving it, and make sure that it is not used or damaged.
*For further details, please contact us to: